Return & Refund Policy

Effective Date: January 1, 2026 — Last Updated: February 2026

At Central Mexicana de Distribución, we're committed to providing a seamless and satisfying shopping experience. If you're not entirely satisfied with your purchase, we offer a customer-friendly return and refund policy to ensure your peace of mind.

Return Policy:

Return Period: We accept returns within 30 days of purchase, both for online and in-store purchases. The return period begins on the date of delivery for shipped orders, or the date of pickup for curbside pickup and in-store pickup orders.
Item Conditions: Returned items must be in their original packaging, unused, and free of any damage or signs of wear and tear. Items must be in new condition (unopened in original packaging or never used). To ensure a smooth return process, please retain all receipts and documentation related to your purchase.
Proof of Purchase: Please provide a valid proof of purchase, such as a sales receipt, order confirmation email, or packing slip, when returning an item. For orders placed through our E-Commerce platform, your order confirmation email or account order history may serve as proof of purchase.
Refund Method: We issue refunds in the original payment method used for the purchase. Credit card refunds processed through Stripe, PayPal, or Authorize.net will be credited back to the same account. Cash purchases may be refunded in cash or via store credit at the retailer's discretion. Please allow 5–10 business days for refunds to appear on your statement after the return has been processed.
Restocking Fees: We do not charge restocking fees on standard returns.

How to Initiate a Return:

To return an item, please follow these steps:

Step 1: Contact our customer service team at info@centralmexicana.com or call us at (714) 913-3580 to request a return authorization.
Step 2: You will receive a return authorization number and return instructions via email.
Step 3: Pack the item securely in its original packaging, include your proof of purchase, and clearly mark the return authorization number on the outside of the package.
Step 4: Ship the item back to the address provided in your return instructions, or bring it to your nearest participating retail location.
Step 5: Once we receive and inspect your return, we will process your refund. You will receive an email confirmation when your refund has been issued.

Return Shipping Costs:

Customer-initiated returns (buyer's remorse, wrong size, change of mind): Return shipping costs are the responsibility of the customer.
Defective, damaged, or incorrect items: We will cover all return shipping costs. A prepaid return shipping label will be provided.

Curbside Pickup & In-Store Pickup Returns:

Items purchased online and fulfilled via curbside pickup or in-store pickup may be returned to the same retail location where the order was collected. Please bring your order confirmation email or receipt. If you prefer to return a pickup order by mail, please contact our customer service team for return shipping instructions.

B2B Order Returns:

Returns for business-to-business (B2B) orders, including bulk purchases and orders with specialized pricing, may be subject to different return terms as outlined in your B2B agreement. Please contact your account representative or our customer service team for B2B return instructions.

Exchanges:

If you would like to exchange an item for a different size, color, or product, please initiate a return for the original item and place a new order for the desired item. We do not process direct exchanges at this time.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of delivery or pickup. We will arrange for a replacement or full refund, including any return shipping costs. Please provide photos of the damage or defect along with your order details to expedite the process.

Cancellations:

Orders may be cancelled before they have been shipped or prepared for pickup. To cancel an order, please contact us as soon as possible at info@centralmexicana.com or call (714) 913-3580. If your order has already been shipped or prepared, you will need to follow the standard return process described above.

Exceptions:

Please note that certain products may have specific return limitations due to safety reasons or manufacturer policies. The following items are not eligible for return:

Chemicals and hazardous materials
Paint and paint-related products
Opened software
Clearance and final sale items
Customized or personalized products
Perishable goods
Gift cards and prepaid cards

If you have any doubts about the return eligibility of a product, please refer to the product's packaging or contact us directly before making your purchase.

Retailer-Specific Policies:

Central Mexicana de Distribución serves as a platform for multiple retailers. Individual retailers may maintain additional return policies or restrictions beyond those outlined here. Any retailer-specific return policies will be displayed on the product page or at checkout. In the event of a conflict between this policy and a retailer-specific policy, the retailer-specific policy shall apply.

Contact Us:

Our goal is to make your return experience as effortless as possible. If you have any questions or concerns, please don't hesitate to contact us:

Central Mexicana de Distribución
Email: info@centralmexicana.com
Phone: (714) 913-3580
Address: 1420 E Edinger Ave Suite 103